> ## Documentation Index
> Fetch the complete documentation index at: https://docs.watt.ma/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Alerts for Charging Station Issues

> Create custom alerts on watt.ma to get notified by email or WhatsApp when a station fails, a session is abnormal, or a connector errors.

watt.ma alerts let you react instantly to critical events across your charging fleet. Instead of discovering a failure through a customer call, you receive a notification as soon as a station goes offline, a session runs abnormally long, or a connector reports an error.

## Available Alert Types

watt.ma offers three ready-to-use alert categories:

* **Station offline**: triggered when a station stops communicating with the OCPP server for more than a few minutes.
* **Abnormally long session**: alert if a charge exceeds a duration threshold you define (useful for detecting an unplugged vehicle).
* **Connector error**: notification in case of hardware fault, overheating, or communication error reported by the station.

## Create an Alert

<Steps>
  <Step title="Open the alerts page">
    Sign in to [watt.ma](https://watt.ma), then go to **Stations > Alerts** in the sidebar menu.
  </Step>

  <Step title="Choose the alert type">
    Click **New alert**. Select the event type to monitor: station offline, long session, or connector error.
  </Step>

  <Step title="Define the scope">
    Apply the alert to your entire fleet, a specific site, or an individual station. This granularity prevents you from receiving notifications for sites you do not manage directly.
  </Step>

  <Step title="Configure the notification channel">
    Choose one or more channels:

    * **Email**: enter the address of the technical manager or site manager.
    * **WhatsApp**: enter the phone number in international format (+212...). The message is sent automatically from watt.ma's official number.
  </Step>

  <Step title="Adjust advanced settings">
    For long sessions, set the threshold in minutes or hours. For offline stations, specify the grace period before triggering (default: 5 minutes).
  </Step>

  <Step title="Activate and test">
    Save the alert, then click **Test** to send a test notification and verify that the email or WhatsApp message is received.
  </Step>
</Steps>

<Warning>
  Avoid creating alerts on overly frequent events without a grace period. A threshold that is too low on an unstable station can flood your notification channels and drown out truly critical alerts.
</Warning>

<Tip>
  Use **quiet hours** to silence notifications at night or during planned maintenance windows. In the alert settings, define a time range (for example 11:00 PM to 6:00 AM) during which notifications are held and grouped into a single summary in the morning.
</Tip>

## Next Steps

* [Monitor your stations in real time](/en/bornes/tableau-de-bord)
* [Connect a new station](/en/bornes/connecter-une-borne)
* [Export alert history](/en/rapports/exporter-donnees)