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This page repeats the frequently asked questions displayed in the FAQs tab of the watt.ma app, accessible from Settings → FAQs. It complements the detailed guides in the rest of the Mobile App section. FAQs screen in the watt.ma app

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Frequently Asked Questions

Open the Charge tab, scan the QR code displayed on the station, and the session starts automatically. The cost is debited from your wallet at the end of the session. Full details on the Start Charging page.
From the Profile tab, tap Top Up above the wallet balance, choose an amount in dirhams (50, 100, 200, 500 MAD or custom), and confirm with your saved Visa, Mastercard, or CMI card. Details on Wallet and Payment.
Stations on the watt.ma network expose three connector types: CCS2, CHAdeMO, and Type 2. The type is shown on the Station Details screen before you travel.
First check that the connector is fully inserted and that your vehicle accepts charging. If the problem persists, contact support with the station reference: contact@wattsc.com or WhatsApp +212 770 238 225. The station operator can also restart it remotely from the CPMS.
Every transaction is recorded in Profile → Transactions. PDF export per session is planned in a future release. For an immediate invoice, send the transaction reference to contact@wattsc.com. See the Roadmap.

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Support Contact

For technical integration questions (backend, OCPP, API), see the Integrations and API section.