Overview
The Customer Balances table aggregates all open transactions by billing account. It does not replace reviewing the detailed charge ledger, but provides an immediate summary for operations and administrative teams. Each row represents a customer account and shows several balances simultaneously, because a single account can combine multiple statuses: uninvoiced charges, an issued but unpaid invoice, and an available credit note.Balance types
Uninvoiced balance
The uninvoiced balance groups all charges accumulated since the last invoice and not yet included in an accounting document. These charges come from ongoing charging sessions, connection fees, idle fees, and current subscriptions. Example: Residence Al Andalous has a monthly cycle that closes on the 30th. On the 15th, the uninvoiced balance amounts to 312 MAD. This amount is not yet due, but it is visible so you can anticipate the upcoming invoice.Amount due
The amount due represents the total of issued invoices whose due date has been reached or is approaching, and which have not yet been paid. This is a certain, documented receivable. Example: Atlas Logistics received invoice F-2026-08-0042 for 12,500 MAD with a due date of August 20. The amount due is 12,500 MAD until the wire transfer is reconciled.Overdue balance
The overdue balance is the subset of the amount due whose due date has passed. watt.ma breaks down arrears by aging buckets to help you prioritize follow-up. Example: A customer with an invoice of 840 MAD issued on July 1 and unpaid on August 15 has an overdue balance of 840 MAD in the 30-60 day bucket.Credit balance
The credit balance represents credit notes and overpayments applied to the customer account. This amount is automatically deducted from the next invoice or can be refunded upon request. Example: A commercial gesture of 200 MAD was applied to the Green Energy Park account. This credit balance of 200 MAD will be offset against the next monthly invoice.Example combined balance
Here is how watt.ma presents a full financial exposure where multiple balance types coexist:Available filters
The Customer Balances table offers several filters to target accounts for action:Filters can be combined. For example, you can display only accounts with an overdue balance over 60 days belonging to the Green Energy Park site.
Available actions
Depending on your role, several actions are accessible from a customer account row:Account statuses
watt.ma automatically calculates an overall status for each account based on its balances:An account can be simultaneously Overdue and Credit if a credit note partially covers unpaid invoices. The displayed status is the one with the highest priority: Unpaid > Overdue > Credit > Current.
Permissions
See also
Collections
Track reconciled payments by payment method and period.
Refunds and Credit Notes
Distinguish cash refunds from accounting credit notes and manage both.
Billing Accounts
Create and configure the customer accounts referenced in the balance table.
Invoicing
Understand the full invoice lifecycle and how it feeds into balances.