Skip to main content
watt.ma alerts let you react instantly to critical events across your charging fleet. Instead of discovering a failure through a customer call, you receive a notification as soon as a station goes offline, a session runs abnormally long, or a connector reports an error.

​
Available Alert Types

watt.ma offers three ready-to-use alert categories:
  • Station offline: triggered when a station stops communicating with the OCPP server for more than a few minutes.
  • Abnormally long session: alert if a charge exceeds a duration threshold you define (useful for detecting an unplugged vehicle).
  • Connector error: notification in case of hardware fault, overheating, or communication error reported by the station.

​
Create an Alert

1

Open the alerts page

Sign in to watt.ma, then go to Stations > Alerts in the sidebar menu.
2

Choose the alert type

Click New alert. Select the event type to monitor: station offline, long session, or connector error.
3

Define the scope

Apply the alert to your entire fleet, a specific site, or an individual station. This granularity prevents you from receiving notifications for sites you do not manage directly.
4

Configure the notification channel

Choose one or more channels:
  • Email: enter the address of the technical manager or site manager.
  • WhatsApp: enter the phone number in international format (+212…). The message is sent automatically from watt.ma’s official number.
5

Adjust advanced settings

For long sessions, set the threshold in minutes or hours. For offline stations, specify the grace period before triggering (default: 5 minutes).
6

Activate and test

Save the alert, then click Test to send a test notification and verify that the email or WhatsApp message is received.
Avoid creating alerts on overly frequent events without a grace period. A threshold that is too low on an unstable station can flood your notification channels and drown out truly critical alerts.
Use quiet hours to silence notifications at night or during planned maintenance windows. In the alert settings, define a time range (for example 11:00 PM to 6:00 AM) during which notifications are held and grouped into a single summary in the morning.

​
Next Steps